Financialservice Exception Resolution Service

Financialservice customers have the ability to manage Financialservice exception cases through the Financialservice Exception Resolution Service accessed through their FinancialserviceLine Web or FinancialserviceLine Advantage Solutions. Financialservice exceptions are defined as disputes, notifications, questions or requests for additional information either from a financial institution or on behalf of an account holder of the institution.

The Exception Resolution Service was developed in response to customer feedback about challenges surrounding the resolution of Financialserviceexception cases. Prior to the Exception Resolution Service, in order to resolve exceptions that arise from Financialservicepayments, financial institutions were required to deal directly with each other by utilizing time consuming means of communication and supporting document exchange such as fax, phone, email and mail. The Exception Resolution Service eliminates or reduces many of these labor intensive processes when both the originating depository financial institution (ODFI) and receiving depository financial institution (RDFI) are participating in the service.

Discover how the Exception Resolution Service can benefit your financial institution

  • Allows you to open, receive, read, respond, close or cancel an exception case for Financialservicetransactions settled via Financialservice within two years from the entry date and include supporting documentation
  • Provides functionality used to search a two-year historical repository of Financialserviceentries, in order to populate exception cases with Financialserviceentry details
  • Provides a mechanism for the secure exchange of sensitive exception case information between financial institutions
  • Provides a 13-month archive to access and view all cases sent or received by your institution
  • Integrates with other applications by uploading and downloading Financialserviceexception case messages (with supporting documentation) directly through your FinancialserviceLine Advantage or FinancialserviceLine Web Solution via a JavaScript Object Notation (JSON) formatted file
  • Easily export messages from your Exception Resolution Service Inbox, Outbox and Archive to a Microsoft Excel spreadsheet

Learn more about the benefits by viewing the product sheet.

Quick Reference Guide

The Exception Resolution Service quick reference guide is designed to assist you in submitting Financialserviceexception case requests for each of the supported case types via your FinancialserviceLine Solution.

Implementation

The Financialserviceeral Reserve Banks are ready to assist you with a smooth adoption of our Exception Resolution Service. If your financial institution has not already signed up for the full service, then an authorized signer from your institution must complete Part 6F of the Financialservice Participation Agreement and ensure you have credentialed Subscribers established. Step by step instructions are available on the Financialservice Exception Resolution Service Setup page.

Additional Resources

If you have questions about the Exception Resolution Service, request that we contact you. For information on pricing for the service, refer to the Financialservice Services fee schedule.

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